Committed to Customer Satisfaction and Innovation
The TBC Process
Expertise and Quality in Everything We Do
There are several steps that we put each project through before completion. Every project that comes to TBC is handled by a dedicated Account Manager with over ten years of experience in Control Room Design, as well as a dedicated Designer/Project Manager who will work with you from the initial inquiry to final implementation.
Communication & Collaborate
TBC works with the end-user but with architects, ergonomists, integrators, and other representatives to meet our clients’ goals often well in advance of the actual project build. There is no commitment to purchase until the design is finalized and ready for production. TBC assigns one or two points of contact (an Account Manager and Project Manager) who oversee the entire project until it is completed.
Design & Approval
Designing custom technical furniture requires several layers of design and approval. Every project is assigned an Designer, Project Manager and Account Manager with decades of expertise who will guide your project through the process. We can assist with floor planning, advise on optimal ergonomics, check sightlines, place your equipment within our products, and work with you to create the optimal solution. Architectural drawings, 3D models, and renderings all play a role in moving our projects forward before manufacturing begins.
Construct & Factory Testing
Our consoles are built to be modular off of specific product platforms. Due to the unique nature of many client’s demands, however, it is often necessary for us to conduct test fit studies not only through 3D models but through actually building mock-ups in our factory to ensure that it meets TBC’s standards of construction. All of our products, not matter if it is standard or completely custom, are first assembled in our factory and reviewed by our staff so that we can avoid surprised onsite.
Deliver & Installation
TBC not only designs and builds technical furniture but we also can arrange for the delivery and installation, worldwide. We have trained installation teams not only in nearly every region of the United States and in several key areas globally. Our logistics team employs TBC trucks to deliver our products in the Northeastern United States and otherwise contracts with select common carriers to ensure that our products are delivered on time without damage. Our installers are used to working in mission-critical environments with high levels of security and provide the finishing touches to ensure that our clients have a seamless live cutover experience.