Downloads

Product Guides

SmartTrac  |  pdf file – 5.3mb

IntelliTrac  |  pdf file – 4.9mb

FITT  |  pdf file – 5.3mb

CTL  |  pdf file – 5.0mb

C3  |  pdf file – 5.0mb

TracWall  |  pdf file – 1.0mb

SmartCart  |  pdf file – 1.0mb

User Guides

TBC welcomes your questions or comments about our products and services.  Please call, email or complete the Contact Form for general questions.  The best way to get your support-related questions answered is to send a detailed email to Support@TBCconsoles.com or contact the member of our staff that you have worked with in the past.

You may also call us directly at 1-888-CONSOLE.

DPI Controller User Guide |  pdf file – 1.7mb

Rack rail Specification Sheet |  pdf file – 245kb

Care and Cleaning Guide |  pdf file – 133kb

LED Thermal Control Instructions |  pdf file – 386kb

Company

TBC Company Overview |  pdf file – 1.2mb

TBC Terms & Conditions |  pdf file – 0.8mb

Questions About an Order

TBC sales are all handled by seasoned Project Managers with decades of experience in the field. If you have worked with a PM before, please visit our staff page to contact them directly. If you are unsure of whom you worked with then please contact TBC directly and reference your project name or quotation number if applicable.

The lead time for your project should be specified in your individual quote. If you have specific questions, please contact the Project Manager who you have been speaking with.

Upon shipment of an order, TBC will send a delivery confirmation email that includes the destination, list of items included and information on how to track your shipment.

If you did not receive a delivery confirmation email or would like a duplicate sent, please email TBCfrontoffice@tbcconsoles.com with your quote file number. TBC provides shipping contact name and numbers to track orders being delivered via blanket wrap or for installations.

Website links for tracking Parcel or Freight Shipments:

FedEx http://www.fedex.com/us/track/
UPS http://tinyurl.com/cc5b
Conway Freight http://www.con-way.com/en/freight/
Daylight Transport http://www.dylt.com
NE Motor Freight http://nemfweb.nemf.com/ShpTrack.nsf/request

Contact your Project Manager immediately and if the change occurs prior to production then a revised quote will be sent as soon as possible.

TBC’s products are all made-to-order and are not returnable unless otherwise specified. If your order was damaged in shipment, please contact us immediately upon delivery so that we can contact the shipping company and provide you with replacement items. TBC stands by its products and our warranty. We encourage clients to contact us immediately if they are at all not satisfied with the end product and we will make it right.

FAQs

Contact us either by email inquiry on our webpage or by sending an email direct to sales@tbcconsoles.com. We typically respond to a message within 1-3 hours of receipt. For immediate assistance, call toll free 888-CONSOLE during our regular business hours or contact us through our web interface so that we can provide a quote that is most accurate for your needs.

If you have worked with one of our employees before, please visit our staff page to contact them directly. To get a sense of our products cost, please contact us at sales@tbcconsoles.com.

Yes.  We also have strategic partners overseas.  Please contact us if you are interested in becoming a TBC reseller or send an email direct to info@tbcconsoles.com.

Yes. TBC’s products are all made-to-order and can be personalized for your needs. Browsing through our galleries will reveal many “non-standard” consoles that were tailored for particular customer needs.

TBC Consoles prides itself on a growing international commitment. With distributors on almost every continent we are able to communicate, ship, and install to almost anywhere in the world. For a more detailed understanding of where TBC has representation visit our International page.

TBC Consoles supplies Technical furniture to non-profits, corporations and government organizations for a wide variety of applications. Companies have used our consoles any application that requires furniture to be built around technology. We have provided consoles for the radio and television broadcast industry, home video or audio editing, sports stadiums, command and control rooms of all kinds, water treatment plants, power plants, laboratories, hospitals, clinics, imaging centers, security surveillance, transportation logistics, integrated control and safety systems, dispatch and mission critical applications, and more.

TBC provides rack rail tapped for the following screw thread sizes: 10-32, M5, M6, and cage nut style.  More information here

Warranty

TBC provides a robust warranty on all of its products, including a lifetime warranty on fixed metal structures, and five – ten years on nearly everything else.

We want to ensure that you are completely satisfied with your TBC product. Please contact us if you are not satisfied in any way and we will work with you. All TBC products go through a QA procedure and are warranted to be free of manufacturing, design, or material defects.