Downloads
Product Guides
SmartTrac | pdf file – 5.3mb
IntelliTrac | pdf file – 4.9mb
FITT | pdf file – 5.3mb
CTL | pdf file – 5.0mb
C3 | pdf file – 5.0mb
TracWall | pdf file – 1.0mb
SmartCart | pdf file – 1.0mb
User Guides & Assembly Instructions
Your project will ship with physical copies of both our standard and customized assembly instructions, along with any relevant user guides. Additionally, our standard guides and instructions are available on the Customer Access page. To gain entry to this area, contact sales@tbcconsoles.com and reference your project number. The best way to get your support-related questions answered is by sending a detailed message to Support@tbcconsoles.com or reaching out to the member of our staff that you have worked with in the past.
You may also call us directly at 1-888-CONSOLE.
Company
TBC Company Overview | pdf file – 1.2mb
TBC Terms & Conditions | pdf file – 0.8mb
Questions About an Order
Who is handling my project?
TBC sales are all handled by seasoned Project Managers with decades of experience in the field. If you have worked with a PM before, please visit our staff page to contact them directly. If you are unsure of whom you worked with then please contact TBC directly and reference your project name or quotation number if applicable.
What is the lead time for my project?
The lead time for your project should be specified in your individual quote. If you have specific questions, please contact the Project Manager who you have been speaking with.
How do I track my order?
Upon shipment of an order, TBC will send a delivery confirmation email that includes the destination, list of items included and information on how to track your shipment.
If you did not receive a delivery confirmation email or would like a duplicate sent, please email TBCfrontoffice@tbcconsoles.com with your quote file number. TBC provides shipping contact name and numbers to track orders being delivered via blanket wrap or for installations.
Website links for tracking Parcel or Freight Shipments:
| FedEx | http://www.fedex.com/us/track/ |
| UPS | http://tinyurl.com/cc5b |
| Conway Freight | http://www.con-way.com/en/freight/ |
| Daylight Transport | http://www.dylt.com |
| NE Motor Freight | http://nemfweb.nemf.com/ShpTrack.nsf/request |
How do I make changes to my order?
Contact your Project Manager immediately and if the change occurs prior to production then a revised quote will be sent as soon as possible.
What is TBC’s return policy?
TBC’s products are all made-to-order and are not returnable unless otherwise specified. If your order was damaged in shipment, please contact us immediately upon delivery so that we can contact the shipping company and provide you with replacement items. TBC stands by its products and our warranty. We encourage clients to contact us immediately if they are at all not satisfied with the end product and we will make it right.
FAQs
How do I buy from TBC?
Contact us either by email inquiry on our webpage or by sending an email direct to sales@tbcconsoles.com. We typically respond to a message within 1-3 hours of receipt. For immediate assistance, call toll free 888-CONSOLE during our regular business hours or contact us through our web interface so that we can provide a quote that is most accurate for your needs.
If you have worked with one of our employees before, please visit our staff page to contact them directly. To get a sense of our products cost, please contact us at sales@tbcconsoles.com.
Does TBC have a reseller program?
Yes. We also have strategic partners overseas. Please contact us if you are interested in becoming a TBC reseller or send an email direct to info@tbcconsoles.com.
Does TBC make items not shown on the website?
Yes. TBC’s products are all made-to-order and can be personalized for your needs. Browsing through our galleries will reveal many “non-standard” consoles that were tailored for particular customer needs.
Does TBC have representation in my country?
TBC Consoles prides itself on a growing international commitment. With distributors on almost every continent we are able to communicate, ship, and install to almost anywhere in the world. For a more detailed understanding of where TBC has representation visit our International page.
What industries does TBC typically supply consoles to?
TBC Consoles supplies Technical furniture to non-profits, corporations and government organizations for a wide variety of applications. Companies have used our consoles any application that requires furniture to be built around technology. We have provided consoles for the radio and television broadcast industry, home video or audio editing, sports stadiums, command and control rooms of all kinds, water treatment plants, power plants, laboratories, hospitals, clinics, imaging centers, security surveillance, transportation logistics, integrated control and safety systems, dispatch and mission critical applications, and more.
What type of Rack Rail does TBC supply?
TBC provides rack rail tapped for the following screw thread sizes: 10-32, M5, M6, and cage nut style. More information here
Warranty
Limited Lifetime Warranty
TBC provides a robust warranty on all of its products, including a lifetime warranty on fixed metal structures, and five – ten years on nearly everything else.
Satisfaction Guaranteed
We want to ensure that you are completely satisfied with your TBC product. Please contact us if you are not satisfied in any way and we will work with you. All TBC products go through a QA procedure and are warranted to be free of manufacturing, design, or material defects.
